Services

Insight That Drives Better Experiences

At Tern, we help businesses understand how customers interact with their brand, across every touchpoint.

From in-store visits and video mystery shopping to online and call centre research, our services are tailored to reflect your business model and deliver meaningful, actionable insights. All findings are delivered via our powerful, user-friendly online platform, giving your team the tools they need to measure performance, benchmark results and drive continuous improvement.

Mystery Shopping

Reveal how your brand is experienced in real-world scenarios - helping you measure service, consistency and compliance.

Customer Satisfaction Surveys

Gather meaningful feedback from real customers to understand what matters most and where to improve.

Retail Audits

Check in-store performance, compliance and presentation with clear, actionable reporting on what’s working.

Video Mystery Shopping

Capture real interactions on video to see your service in action and support training and performance reviews.

Telephone Mystery Shopping

Assess tone, service and resolution quality through anonymous calls, ensuring consistency across every interaction.

Mystery Shopping Research

Tailored programmes designed to evaluate service, test journeys and benchmark performance across locations.

Let’s Work Together

If you’re looking for a partner to help improve your Customer Service, let’s talk.

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