In Retail, Every Touchpoint Tells a Story
From the shop floor to the fitting room to the returns desk, customer experience can make or break brand loyalty. But with multiple locations, teams and shifts, keeping it consistent isn’t easy.
Tern helps retailers monitor and improve customer service, compliance and in-store standards, so your brand shows up the right way, every time.
Challenges We Help Retailers Solve
🧾 Inconsistent service across branches or regions
🧼 Cleanliness and presentation falling below brand standards
🏷 Promotions and pricing not being correctly implemented
💬 Missed opportunities to upsell or engage customers
❌ Lack of visibility into staff behaviour and performance
When every customer counts, you can’t afford to guess how stores are performing.
How We Help Retail Brands
We work with national chains, boutiques, and franchised operations to:
- Run mystery shopping programmes across key locations and channels
- Audit store presentation, staff behaviour and compliance
- Benchmark performance by region, team or brand
- Track training effectiveness and policy rollouts
- Deliver clear, visual dashboards for managers and leadership
We help you spot what’s working, and fix what’s not.
Popular Services for Retail Clients
🛍 Mystery Shopping
📋 Retail Audits (Visual Merchandising, Hygiene, Promo Compliance)
📞 Call Centre & Enquiry Testing
🗣 Customer Feedback Surveys
Whether you’re focused on fashion, homeware, convenience or tech, we’ll tailor a programme that fits your pace, brand and footprint.
We are trusted by the UKs Leading Brands
