From First Impression to Final Sale, Every Interaction Matters
Whether it’s a new-build development or a family-run estate agency, the property journey is packed with key moments that shape perception and drive decisions.
Tern helps property developers, housing groups and estate agents see those interactions clearly, so they can improve customer experience, boost conversion, and protect their reputation.
Sector Challenges We Help Solve
🏡 Inconsistent service across show homes or sales agents
💬 Missed leads due to poor enquiry handling or follow-up
📞 Booking calls that don’t reflect brand professionalism
🧾 Lack of visibility on how customers are treated across locations
🤝 Lost sales from poor in-person or phone-based interactions
When your brand promise is high-spec homes and personal service, even small experience gaps can cost you sales, and customer trust.
How We Help
Tern works with residential developers, lettings agents and property groups to:
- Mystery shop enquiries across phone, email, website and live chat
- Visit show homes and branch offices to assess the full in-person experience
- Audit staff performance, sales scripts and promotional offers
- Track follow-up speed and quality post-visit or enquiry
- Benchmark location performance across developments or franchises
We don’t just show you the problem, we help you build the solution.
Popular Services for Property Brands
📞 Call Centre & Enquiry Mystery Shopping
🏠 Show Home Visits
📋 Retail / Branch Audits
🗣 Customer Feedback Surveys
Whether you’re selling 10 homes or managing a portfolio of 1000, we’ll tailor a programme to fit your goals and sales model.
We are trusted by the UKs Leading Brands
