Because the Guest Experience Is Everything
In hospitality, customers remember how they were made to feel. Whether it’s a friendly welcome, a timely meal, or a smooth check-in, every interaction matters, and every team member plays a role.
Tern helps restaurants, leisure venues and hospitality brands measure what’s really happening on the ground, so they can stay consistent, responsive and guest-focused.
Where Things Often Go Wrong
💬 Inconsistent service across teams or shifts
⏱ Slow response times or poor follow-through
🧾 Missed upsell opportunities or promotion miscommunication
🧼 Hygiene and cleanliness slipping below standards
🤔 No visibility of how customers experience different touchpoints
Guests expect great experiences. We help you find out if that’s what they’re actually getting.
How We Help
We work with hospitality groups, restaurant chains and leisure brands to:
- Run mystery dining and guest experience visits
- Audit greeting, service timing, cleanliness and staff knowledge
- Measure upselling and promotional execution
- Benchmark performance across locations and teams
- Deliver insights in dashboards tailored to ops, training and marketing teams
From boutique hotels to high-street restaurants, we’ll help you stay guest-focused and reputation-safe.
Popular Services for Hospitality Brands
🍽 Mystery Dining & Guest Journey Reviews
📋 Service Standards Audits
🗣 Customer Feedback Surveys
📊 Franchisee & Team Performance Tracking
We tailor each programme to match your brand promise, pace of service and operational setup.
We are trusted by the UKs Leading Brands
