Customer Experience That Feels as Good as It Looks
In the health, wellbeing and spa sector, experience is everything. From the welcome at reception to the tone of a confirmation call, every interaction shapes how customers perceive your brand, and whether they return.
We help spa groups, clinics and wellness providers understand what’s really happening on the ground, so they can stay consistent, competitive and customer-focused.
What’s at Stake?
🧖♀️ Inconsistent service delivery across locations or franchises
📞 Missed opportunities during booking calls or upsell interactions
💬 Limited visibility of what staff are saying vs. what’s expected
💸 Lost revenue due to poor follow-up or lack of customer care
⭐ Experience quality not matching your brand positioning
When service is the product, small gaps can have a big impact. That’s where we come in.
How We Help
We work with leading spa brands, wellbeing centres and clinic networks to:
- Run mystery shopping across phone, online and in-person journeys
- Audit staff compliance with scripts, offers and upselling
- Gather post-visit feedback through customer satisfaction surveys
- Deliver clear, actionable reporting via our custom dashboards
- Support group training and quality assurance efforts
We’ll help you see what’s happening, and show you how to improve it.
Popular Services for Health & Wellbeing Brands
🎥 Video Mystery Shopping
📋 Retail & Front Desk Audits
📞 Call Centre / Booking Mystery Shopping
🗣 Customer Satisfaction Surveys
Whether you’re a single-location clinic or a national spa group, we’ll tailor your insight programme to match your brand, team structure and goals.
We are trusted by the UKs Leading Brands
