Brand Standards Delivered - Every Time, Everywhere
In fast food, retail and forecourt environments, customer expectations are simple: fast, clean, and friendly. But delivering that consistently across hundreds of locations, shifts and teams is anything but simple.
Tern helps quick-service restaurants, convenience chains and fuel retailers monitor service quality, staff performance and brand delivery, so they can stay compliant, competitive, and trusted.
What’s at Stake?
🧼 Cleanliness or hygiene issues impacting customer confidence
🧾 Promotions not being implemented correctly or on time
👥 Staff service varying from location to location
❌ Compliance gaps in upselling, ID checks or refund policies
💬 Poor reviews affecting brand reputation and footfall
Customers move on fast. We help you spot what’s going wrong, and where to improve.
How We Help
Tern works with some of the UK’s leading QSR and retail brands to:
- Audit in-store compliance with promotions, policies and hygiene standards
- Run mystery shopping across dine-in, takeaway, drive-thru and self-serve
- Track service consistency across franchisee and company-owned sites
- Benchmark stores by region, team or time of day
- Feed results into dashboards for quick action and accountability
We give you the insight you need, without disrupting operations.
Popular Services for Fast-Paced Sectors
🍔 Mystery Shopping (In-store, Drive-Thru, Self-Serve)
🧾 Retail Audits (Cleanliness, Compliance, Promo Checks)
📊 Franchisee Benchmarking
🗣 Customer Feedback Surveys (NPS, CSAT)
Whether you’re running 5 locations or 500, we’ll help you stay consistent and customer-focused.
We are trusted by the UKs Leading Brands
