Get Paid to Share Your Opinions, Become a Mystery Shopper with Tern
Fancy getting paid to visit shops, test services, or make calls, all while helping brands improve? As a Tern mystery shopper, you’ll complete assignments in your local area or online, then give honest feedback that helps businesses deliver better experiences.
It’s flexible, interesting and rewarding work, and anyone can apply.
What is Mystery Shopping?
Mystery shopping is when companies use everyday people to review their customer service, processes and standards, without staff knowing it’s a test.
At Tern, we work with a wide range of brands across retail, hospitality, property, healthcare, and more. Our shoppers help by visiting locations, making phone calls, submitting enquiries or completing online journeys, then reporting back via simple online forms.
Why Join Tern?
🕒 Flexible work – Choose assignments that fit your schedule
🌍 Work locally or online – Do visits, calls or web-based tasks
💰 Earn money or vouchers – Paid per completed assignment
🧠 Make a difference – Help improve customer experiences
🤝 Ongoing support – Our team is here to help every step of the way
Whether you’re looking for extra income, freelance-style flexibility, or just something different, mystery shopping can be a great fit.
What You’ll Be Doing
Each assignment is different, but may include:
- Visiting a shop, café or showroom and observing the experience
- Making a phone call and asking set questions
- Testing a website journey (like booking or purchasing)
- Writing a short report or filling in a survey afterward
You’ll always be fully briefed beforehand, and your feedback helps our clients improve.
Who Can Apply?
We’re looking for people who are:
- Reliable and observant
- Comfortable writing short reports or summaries
- Professional and discreet
- 18 or over (some assignments may have age restrictions)
No previous experience is required, just a good eye for detail and a willingness to be fair and honest.
How to Get Started
- Click below to register as a shopper
- Fill in a short application form
- We’ll review your details and activate your account
- Start browsing available assignments near you or online!
Have Questions?
We’ve answered some common questions in our FAQ. Still unsure? Just get in touch, we’re happy to help.