Check your business is meeting regulatory, legal and internal standards, every time
Compliance mystery shopping focuses specifically on checking whether your business and your employees are following required laws, regulations, policies and/or internal standards.
Why Commission Compliance Mystery Shopping?
⚖️ Reduce legal and financial risk
🎯 Identify training gaps
📋 Ensure consistent policy enforcement
🛡 Protect your customers and your company
🧾 Prepare for regulatory audits
Don’t just assume your employees are doing things correctly; protect your business, your customers and your reputation by making sure they are.
Types of Compliance Programmes
Our compliance programmes are bespoke, but some examples include:
- Retail – ID checking for controlled products
- Banking & Financial Services – Disclosures, risk explanations, anti-money-laundering steps, vulnerability checks
- Hospitality – Alcohol service checks, early check-out procedures
- Healthcare – Privacy practices, data handling standards
- Transportation – Safety procedures, regulatory guidelines
How We Deliver
A compliance mystery shopper’s primary task is to verify that employees are:
📘 Following industry regulations (e.g. financial, insurance, healthcare requirements)
🦺 Adhering to safety protocols
🪪 Complying with age-restricted sales laws (e.g. alcohol, tobacco, lottery, vaping, knife sales)
📄 Delivering required disclosures (e.g. consent to credit check, privacy policies)
🕵️♂️ Applying proper ID-checking procedures
🔐 Upholding internal company policies (e.g. refund/cancellation processes, security standards, data protection)
